Deposit/Reservation List: 

A non-refundable deposit of $200 is required to be placed on our reservation list. Your name will be placed on our reservation list in the order the deposit was received, and deposit will be applied toward the purchase price of the puppy.  

When it is your turn to pick, you will have 48 hours to make a decision.  If you are unable to make a decision within those 48 hours, your name will be bumped down to the next place in line so we can allow others on the list to pick a puppy in a timely manner.  If we come to your turn and have made 3 attempts to contact you to select a puppy and we have not gotten a response, we will assume you no longer want a puppy and remove you from the list. 

If for any reason, such as the color or sex of puppy is not available in the litter you picked, deposit can be used for a puppy in another litter. 

We will start the selection process at 3 weeks of age. After the reservation list has picked, the remaining puppies will be posted on the website as available. 

Pick Up:

Puppies will be allowed to go to their new homes after 8 weeks of age.  Once a puppy is reserved, we require the puppy be picked up by 10 weeks of age or additional charges for boarding and any de-wormings/vaccinations given will be accrued.  Boarding is $10/day, and includes food, treats, grooming, and age-appropriate socialization and training. 

Visiting By Appointment Only:

Puppies can have visitors by appointment after they have received their first puppy shot at 6 weeks of age.  There has been an upsurge of Parvo in the U.S. over the past few of years, and therefore, we cannot allow unvaccinated puppies to be potentially exposed to this deadly virus by visitors who may unknowingly bring it in on their shoes and clothing.

Please do not visit if you have been to other dog facilities prior to coming to our farm. The health and well-being of our dogs and puppies are of utmost importance, and we must be very careful not to introduce outside germs that could potentially cause sickness and even death in some circumstances. 

All visits and puppy pick-ups are by appointment only and take about an hour for a puppy pick-up in order to go over paperwork and answer questions.  

 Contract/Guarantee:

Our puppies are guaranteed in writing to be healthy and free from congenital health defects for 2 years.   If an issue should arise within the 2 year contract window, we must be contacted immediately.   With written evaluation from a Licensed Veterinarian that there is indeed a congenital defect that will cause the puppy’s life to be shortened or adversely affected, we will replace the puppy with a puppy of equal value when one becomes available.  No monies will be returned in this situation.  Our contract/guarantee does not cover any internal or external parasites of any kind which are part of a puppy’s continued preventative healthcare throughout his or her life span.  Your puppy must be examined by a licensed Veterinarian within 3 business days of receiving your puppy in order for the contract/Guarantee to be valid.

Puppy Goodie Bags

All puppies go home with a Goodie Bag that includes: Sample bag of puppy food, toys, treats, collar and leash, and a blanket with familiar smells to help with the transition to their new home.  You will also receive a folder that includes their registration paperwork, Purchase Agreement/Contract/Guarantee (to be filled out when puppy is received),  Health Record of vaccinations and de-wormings, and a copy of the health certificate from the puppy's 8 week vet visit. 

 Right of First Refusal:

If at any time you are unable to keep a pup/dog that was obtained from Heartfelt Hollow, we are to be contacted first, prior to any attempt to rehome or sell the pup/dog. Under NO circumstances shall a pup/dog from Heartfelt Hollow be released or surrendered to an Animal Shelter, Humane Society, or Rescue Group.

Refunds/Returns:

A puppy (Under 12 months of age) may be returned to us for any reason, and at any time.   *See note about adult dogs below*

50% refund  will be given if puppy is returned within the first 7 days of taking possession. There will be a 7 day waiting period after the return of a puppy before a refund will be issued to be sure the puppy is healthy

After 7 days any refund will be at our discretion depending on: reasons for return, age, condition, and adoptability of puppy and handled on a case by case basis as long as puppy has no apparent health issues.  We will do all we can to help to find a suitable home for any Heartfelt Hollow puppy/dog, but may not be able to take an adult dog back onto our farm.